Customers of Lloyds Bank, Halifax and Bank of Scotland have been unable to access their apps or online banking services today.
Thousands took to social media to vent their frustration after they were unable to pay for goods or services.
Some said their cards had been declined in supermarkets and other shops, but others said their card was working fine and it was just the app and online banking that wasn’t working.
Writing on X, @Teknotaz1 said: “Won’t even let my daughter use her card to pay for lunch at college. No bank access on app or online and card payments not working.”
@WillHutchby said: “I have payments to make – I tried calling but wait times are insane. How long until this is sorted please?”
@sthomson40 said: “Been trying to transfer money for over an hour and I am stuck until I can. This is utterly ridiculous @lloyds – I will be closing my account and going elsewhere next week. Terrible service.”
Lloyds Banking Group, which has 26 million customers, started experiencing problems just after 11am this morning. It apologised on X: “We’re aware some customers are having issues with our app and online banking. We’re really sorry about this.
“We’re working hard to fix it and will let you know as soon as we’re back to normal.”
The Lloyds team responded to most messages but @TomQuante was still furious. He said: “Last month it shared sensitive info, now this. I am taking my money out of your bank – it cannot be trusted.”
Lloyds recently issued compensation after an IT malfunction exposed the personal data of nearly half a million customers in March.
@IanMearnsExMP chimed in: “Been several hours now – Your customers need to conduct business – Given the normally lucrative nature of your business perhaps some generous compensation would be in the order of the day?”
@KatjaHillevebx added: “Lesson learnt – keep money in multiple accounts – not just with one company.”