According to research more and more people are now using their smartphones to do their banking, but a third still visit branches regularly.
The research by Forrester involved 3,000 people and found that 28% use mobile banking with 73% now banking online, the figure growing from 69% last year.
The survey found however that the 36% still use branches.
Analyst at Forrester, Aurélie L’Hosti, said: “Despite the migration of routine interactions to digital channels, many customers still want to visit a branch and talk to someone when buying a product or seeking advice.
“Branches will continue to be an important distribution channel in the UK, especially for high-value, complex or emotional interactions, such as buying many types of financial product.”
Forrester also found that 11% of UK adults combine mobile banking, online banking and branch visits every month. The research firm expects this number to grow over the next five years with smartphones at the centre of interactions.
An online survey by YouGov found that digital disruption in UK banking might be slower than previously thought. It did however find that 50% of people are now regularly using third party payment providers such as PayPal with 76% of current account holders online using internet banking, and 29% using contactless cards to pay.