Kolpak, a provider of walk-in coolers, freezers, and refrigeration systems, has announced a strategic partnership with Partful to transform its aftersales process.
Partful featured in our GM 125 Rising Stars of Business list this year and is known for its interactive 3D ‘exploded’ parts catalogues.
The partnership will see Kolpak enhance the speed and accuracy of parts identification and replacement, while also empowering technicians with better training resources.
Kolpak’s equipment is critical for maintaining food safety and business continuity in the restaurant industry, making efficient aftersales support essential.
By utilising Partful’s advanced 3D parts catalogues, Kolpak is making it easier for customers to identify the correct components and place orders anytime, anywhere.
The new system has also optimised Kolpak’s internal operations, with engineers utilising the models to access vital product data more easily.
“It’s made not only our customers’ jobs easier, but it’s also made my internal team, the Part CSRs… it really helps their job as well.” said Jay Maiden, director of service at Kolpak.
“I had no idea how useful it would be internally. It’s not just in the parts, we’ve got engineers that are logged in and they look at it to see the modelling.
“I know we’ve only just started touching the surface of what [Partful] can do for us.”
Sam Burgess, CEO at Partful, added: “We’re proud to partner with Kolpak to help them achieve their goals and ensure their customers receive the exceptional service they deserve.”
For businesses seeking to optimise their aftersales processes, Kolpak and Partful are proving that innovation is key to driving efficiency and customer satisfaction.
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