FinTech DCBL has launched a customer app which aims to allow people to take the stress out of debt.
The app enables users to better manage their finances at any time, as the Cheshire-based firm looks to improve the support it offers to its customers.
The debt resolution company’s in-house tech team has built the app based on its understanding of customers and insights from the industry, which allow it to provide first-class support to each one of its customers.
A main feature on the proprietary app is an interactive dashboard that allows users to view outstanding payments, access and link past cases, view corresponding evidence, make payments, update their personal details and contact the DCBL customer support team for further assistance.
The business, which has won awards for its technological innovations in the industry, has introduced the app after conducting research of 2,000 UK adults.
This research found that 93% of people felt more in control of their finances with the aid of a mobile app.
To compound this, 86% of 25-34-year-olds said apps can increase their ability to pay bills on time, whilst 84% of those aged 65+ said digital technology helps them feel in control of their money.
“We’re on a mission to take the stress out of debt. Providing support and peace of mind to our customers is paramount,” said DCBL group strategy director, Lee Samuels-Camozzi.
“Our new app gives users the ability to easily access and manage their finances, around the clock, which has direct benefits to their mental health and wellbeing.
“By listening to our customers, and conducting extensive consumer research, we have created a bespoke app which gives people the power to manage their finances and personal information in their own time. They are also able to ask questions and seek further support around their existing commitments and busy lifestyles.
“The app has been designed to help take the stress out of debt and support customers when they need it most. It accommodates every type of user preference, with customer support available via phone call, email, or WhatsApp.
“Our specialist vulnerability and welfare team can also be contacted through the app to provide help and guidance for anyone feeling the pressures of debt.”
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