Insights

Customer service

Proactivity over firefighting in customer success management

By Tonicha Kuzan, Customer Success Manager, TOPdesk UK  The role of customer success man...

Planning

Business research methodology to explore open innovation

By Grace Griffin, writer, Essays.uk and Research prospect The innovative method of using diverse ...

Viddyoze

There will always be buyers – even in a pandemic

By Nick Fielding, head of customer acquisition, Viddyoze  Do you remember where you were when th...

InsurTech

The tide is turning for true data adoption in InsurTech

By Gavin Sewell, CEO, Honcho It is 20 months since the launch of Honcho – the Durham-based ...

InVideo

The perks of video marketing trends on social media

By Kaiden James, marketing manager, InVideo  Digital marketing has taken a big lеаp ovеr the...

Why Millennials are key to driving post-pandemic growth

By Viktor Prokopenya, London-based FinTech investor at Capital.com  A recent survey sho...

The joy of SaaS: Expect more deals after Mission Labs’ £40m+ acquisition

By Jon Davage, M&A and PE tech lawyer, Bermans In March cloud contact centre start-up ...

The First 5000 Days

Why NFTs are turning the art world on its head

By Nathan Bickerton, Masters student in digital business, Liverpool John Moores University Wo...

Sharepoint

How digital transformation can make your business more productive

By Alain Lolliot, technical director, Pro Motion Hire Pro Motion Hire is a rental company fo...

Clubhouse

Will new audio-chat app Clubhouse prove beneficial to brands?

By Michael Bush, Commercial Director, Climb Online  At the start of December 2020, new audi...

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