Delivery management platform Scurri has acquired HelloDone, an artificial intelligence platform which provides conversational AI solutions to retailers and brands.

London-based HelloDone’s conversational AI solution answers post-purchase customer queries on digital messaging channels, including WhatsApp, Instagram and Facebook Messenger. 

Ireland-based Scurri said the solution strongly complements its existing offer. The HelloDone team will join Scurri as part of the deal, which is set up as a restructuring by transfer arrangement.

“Scurri’s acquisition of HelloDone demonstrates our commitment and ambition to accelerate growth for our customers by empowering them to be at the forefront of the AI revolution that is rapidly changing the retail industry,” said Rory O’Connor, founder & CEO of Scurri. 

“HelloDone’s technology offering is highly complementary to ours and will enable us to unleash new capabilities and give our customers even greater control over the most fundamental pillars of their business – delivery.”

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In 2023, Scurri reported an increase in the total gross merchandising value of goods processed through its platform, which totalled over €12 billion. 

With over 1,000 carrier services and 97% carrier coverage in the UK, Scurri aims to provide a robust and reliable last-mile delivery service to retailers. 

Ed Hodges (pictured), founder & CEO at HelloDone, added: “HelloDone’s services are highly synergistic with Scurri’s and we are excited by this opportunity to blend our collective knowledge, expertise and technology to provide a distinct competitive advantages as a fully integrated solution-driven delivery and post-purchase service provider.”

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