Wrexham-headquartered outsourced communications business Moneypenny has unveiled an AI-powered voice agent designed to handle everyday customer calls with a human-like tone.
The service builds on a successful beta programme and aims to give businesses greater flexibility in how they manage inbound calls, whether through automation, human support, or both.
The company’s AI Voice Agent’s USP is that it allows people to simply speak in natural language.
The assistant is said to be able to answer routine questions such as opening hours or directions, capture key details, qualify leads and transfer calls seamlessly to either a Moneypenny personal assistant or directly to the client’s team.
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It is available at all times and can handle multiple calls at once, eliminating long wait times.
The news comes after four US acquisitions and a revelation from chief commercial officer Mark Finlay, who told BusinessCloud that the firm is eyeing up other targets 25 years on from its inception.
“Some businesses want to automate straightforward enquiries, while others prefer a fully human or hybrid approach,” said Jesper With-Fogstrup, group CEO at Moneypenny.
“Many want the best of both – and that’s exactly what our AI Voice Agent delivers.
“It’s bespoke, it’s flexible, and it enhances the customer-focused service we’re known for.”
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