Sprout.ai, the InsurTech that enables insurance claims to be settled within just 24 hours, has raised £8 million in Series A funding.
The round was led by one of Europe’s largest and most active early-stage investors, Octopus Ventures, and was joined by existing investors, Amadeus Capital Partners, Playfair Capital and Techstars.
Sprout.ai is an advanced claims automation solution harnessing the power of Contextual AI to revolutionise the insurance claims experience for global insurers and their consumers alike.
The engine provides global insurers, such as Zurich, with a product that solves their claim workflow problems with state-of-the-art AI techniques such as Natural Language Processing (NLP) and Optical Character Recognition (OCR).
These technologies enable Sprout.ai’s proprietary engine to read, contextualise and action insurance claims, significantly improving speed and accuracy in decision-making.
Sprout.ai says it is revolutionising the customer service offering in the insurance sphere, reducing the time taken to process individual claims from 30 days to just 24 hours.
It has attracted attention from a number of large insurers across the world including Zurich, with demand increasing significantly since the pandemic began. It now has deployments across three continents, including Europe, South America and APAC.
Will Paskins, Head of Claims Digital Experience at Zurich, said: “At Zurich we are constantly looking for innovative ways to enhance a customer’s experience when a claim occurs.
“Customers expect fast, clear and transparent handling of their claims and by partnering with Sprout not only are we helping meet this expectation for our customers, but importantly supporting our staff too by providing them with market-leading technology.
“The collaboration with Sprout.ai has been nothing short of brilliant. Their passion for improving customer outcomes and endless innovation makes them a partner we are proud to be associated with and we look forward to working with them as they scale.”
Niels Thoné, CEO of Sprout.ai, commented: “Sprout.ai’s mission is to revolutionise customer service within global claims automation. Our innovative and industry leading AI claims engine is poised to solve the current market inefficiencies, allowing insurers to focus on customers in their moments of need.
“By combining document processing and contextualisation, we have created a vastly superior technical product, making us strongly placed as the market leader.
“We’ve already seen exceptional levels of interest from global insurers in the last 12 months, who are increasingly looking to automate their claims journey. This funding will allow us to keep scaling to meet that demand.”
Nick Sando, early-stage fintech investor at Octopus Ventures, said: “We are often at our most vulnerable when we submit insurance claims, and it doesn’t help when we then have to wait another month for it to be processed.
“Sprout.ai empowers insurers to process claims in a fraction of the time, creating much better outcomes for customers when they need it most. This is clearly good news for insurers too. Not only should they have much happier customers, but it also has the potential to create huge efficiencies, significantly reducing their operational expenses.
“That’s why the opportunity for Sprout.ai is so great. It is tackling a big problem in an enormous global market and the technology that Niels and his team have built is the best we’ve ever seen in this space.”