Posted on April 23, 2019 by staff

Digital service launched to support victims of crime


A new digital service has launched to support victims of crime.

Technology consultancy Tisski completed the five-figure Victim Advice Line project for West Mercia Police, which covers Worcestershire, Herefordshire and Shropshire.

It aims to transform how it delivers support to around 16,000 victims of crime per year.

The system, which went live on the 1st April, saw Tisski develop an integrated digital case management and communications platform.

It will enable West Mercia’s Victim Advice Line to efficiently deliver high levels of support, guidance and care.

The system is designed to keep stakeholders connected and informed throughout the criminal justice process by providing a single, real-time view over victims and their care plans.

This includes a secure portal where victims can easily access status updates, key information, guidance and engage with the service using their preferred communication channels.

For employees, it features streamlined workflows, automation, task allocation and customised dashboards to ensure services are delivered in a timely, efficient and consistent way.

The system integrates with key crime databases and provides third party agencies with role-specific access to relevant areas of the secure portal.

A robust set of governance tools ensures critical processes are followed, quality measures are tracked, and statutory reporting requirements met.

Matthew Chester, head of victim services at West Mercia Police, said: “Feedback from victims demonstrated the need for a single point of entry, quick updates on their case, and greater ownership of their journey.

“We’ve made best use of technology to deliver this priority initiative quickly, cost effectively and with minimal operational or financial risk.

“Tisski’s innovative configuration of Microsoft Dynamics 365 will ensure we can maintain a high quality, professional and compassionate service whilst minimising the overhead on valuable operational resources.

“Their understanding, technical capabilities and service levels have been extremely impressive throughout the implementation.

“We now have a flexible strategic platform that can respond to feedback and change so we meet the needs of victims now and in the future.”

Anna Assassa, CEO at Tisski, said: “This project revolutionises the way the victim support is delivered and the step-change will make a real difference to many service users.

“The system fully utilises Microsoft Dynamics 365’s functionality and configurability to give West Mercia Police a solution that supports continuous service improvement with minimal risk or additional complexity.

“Our team are proud to have lent their technical and change management expertise to deliver a seamless transition and a platform that will help give victims of crime easy access to information and support.”