Gradient Labs, an AI-native customer operations platform for financial services, has increased its Series A funding to around £20 million.

The round was led by new investors Octopus Ventures and CommerzVentures with follow-on backing from Redpoint Ventures and Exceptional Capital. 

Founded by former leaders from Monzo’s AI team, Gradient Labs has developed a suite of vertical-specific AI agents to automate operations spanning customer servicing and long-running processes such as lending, disputes and Know Your Customer (KYC) checks.