Gradient Labs, an AI-native customer operations platform for financial services, has increased its Series A funding to around £20 million.
The round was led by new investors Octopus Ventures and CommerzVentures with follow-on backing from Redpoint Ventures and Exceptional Capital.
The funding will accelerate Gradient Labs’ US expansion and support its broader vision to put a personal banker in every customer’s pocket, powered by AI agents that automate time-consuming, manual customer operations workflows.
Founded by former leaders from Monzo’s AI team, Gradient Labs has developed a suite of vertical-specific AI agents to automate operations spanning customer servicing and long-running processes such as lending, disputes and Know Your Customer (KYC) checks.
It says that with built-in safety guardrails to ensure regulatory compliance, it enables businesses to fully automate complex operations safely and at scale.
The round closes a year in which revenue grew 900%, the firm claims. Gradient Labs has quickly attracted new customers in the US, including Stash, Rho, and Current, alongside its growing UK and European base of Wise, Monzo, Zego and Pockit.
“What we’re building is the agent layer that financial services need to run their customer operations autonomously. It has to work the way they do, connect to the systems they have already built, and handle the long-running work that has stayed manual until now,” said Dimitri Masin, co-founder and CEO at Gradient Labs.
“CommerzVentures has backed many category-defining fintechs, from eToro to Marqeta, and Octopus Ventures has a track record of backing breakout European companies, including Depop and Zoopla.
“The fact that they see vertical AI for financial services as the next category is the strongest validation yet that purpose-built AI agents will be a crucial part of our future financial infrastructure.”
This follows Gradient Labs’ initial $13m raise in April 2025, led by Redpoint Ventures, with participation from LocalGlobe, Puzzle Ventures, Liquid 2 Ventures, and Exceptional Capital.