Posted on April 19, 2018 by staff

TalkTalk most complained-about broadband provider


TalkTalk has once again topped the list for the most complained-about broadband providers in the UK.

According to the latest report from telecoms regulator Ofcom, the main reason for complaints about the company was faults and other problems with its services.

The quarterly report reveals the number of complaints made to Ofcom about the country’s largest providers of home broadband, landline telephone, pay-monthly mobile and pay-TV services, between October and December 2017.

For every 100,000 TalkTalk customers, about 31 users made a complaint to Ofcom.

BT and Vodafone were listed as the most complained-about mobile operators, while BT received the most complaints about pay-TV.

“These figures give people the information they need to shop around and compare providers’ performance,” said Jane Rumble, Ofcom’s director of consumer policy.

“The scorecards also motivate companies to improve their performance, and we want to see them follow through on their promises to give customers better service.”

Ofcom will next month publish its annual provider comparison report, which will look at a range of other factors such as customer satisfaction.

A TalkTalk spokesperson said: “We always strive to provide the best possible experience and are disappointed by these results.

“Ofcom’s historical data reflects a short period last year which coincided with the closure of our contact centre in India. The move was part of a major investment to improve our services but caused some temporary disruption for customers.”

The company added: “We continue to roll out service improvements, including new online tools to help customers resolve issues more quickly and conveniently.”