UK watchdog the Competition and Markets Authority (CMA) says ticket resale firm StubHub has made changes to its site after identifying problems that could have meant it was breaking consumer law.
In January the CMA advised the eBay-owned website to ‘clean up’ its website or face court action.
Its concerns included the potential that StubHub was failing to warn people that tickets may not get them into venues that don’t accept resales, and that it was pressuring customers about ticket availability, potentially using inaccurate data.
It now reports that StubHub has addressed its concerns about its compliance with existing undertakings to the CMA, and is adequately warning people where tickets bought on the UK site may not get them into an event, and has removed inaccurate messages about availability.
The CMA said it is aware that new issues have been reported during the Coronavirus (COVID-19) pandemic in relation to secondary ticketing sites, such as concerns about cancellations and refunds.
“If it emerges that consumer protection law is being broken, the CMA will consider whether further action might be necessary to address these issues,” the CMA said in an announcement.
A separate investigation is ongoing into London-based ticket exchange and resale company viagogo’s anticipated purchase of StubHub.
Viagogo said last year that it was to buy its StubHub rival from owner eBay, which bought the firm for $310m in 2007.
The CMA said it is considering whether or not the deal will lead to a “substantial lessening of competition” in ticket selling.
A StubHub spokeswoman told the Press Association: “We are pleased that the CMA has confirmed that StubHub has addressed the CMA’s concerns.
“We have worked closely with the CMA to evolve our site in the best interest of our customers.
“As a fan-first marketplace, StubHub has always cooperated closely with regulators and will continue to do so, appreciating the dynamic regulatory environment in which we operate.”