Posted on November 8, 2016 by staff

‘Only adopt tech when it adds value for your clients’


The finance director of a leading legal firm has warned against taking on tech for tech’s sake.

Michael Hutton told a BusinessCloud roundtable that specialist housing and commercial real estate law firm Croftons is looking to harness technology in the right ways.

“We are at the beginning of a new phase of technology at Croftons. The managing partner is very much of the opinion that we need to be harnessing technology a lot more,” he said.

“We need to be selective and not take on every piece of new technology that comes onto the market and only add bits that would add value to our clients.

“We’re looking to overhaul our technology. We have a lot of unevenness around the experience that our staff have of technology.

“Housing and regeneration is the largest part of our business. We also do commercial real estate transactions and some housing management where the technology is really important.

“That part of the business has to be reactive 24 hours a day.”

Legal firms are turning to WhatsApp to remain in contact with high-profile clients.

The legal landscape is changing and technology is at the centre of what’s happening.

Firms are looking at ways to improve profitability, increase agility and deliver excellent service to their clients.

BusinessCloud joined forces with Converge Technology Specialists , the UK’s only cloud computing provider dedicated to UK law firms, and several leading figures from the sector to find out how they were using tech.

We will feature the content from the legal roundtable all week.