Posted on September 24, 2019 by staff

New app to give ‘workarounds’ for non-refundable bookings


New platform UseMyBooking has launched in the hopes of revolutionising the UK’s secondary bookings market.

The firm’s platform enables its users to buy and sell ‘non-refundable’ hotel, train and event bookings which would otherwise go to waste.

It said it plans to shake up the industry and to educate consumers on their rights.

The platform provides ‘workarounds’ for people who purchase non-refundable ticket, and simple listing and purchasing function for buyers and sellers.

The firm said the platform ensures that buyers aren’t forced to pay more than the original sale price when purchasing bookings or tickets on the platform, restricting sellers to upload their booking for face value or less.

Founded by Melonie Dando, UseMyBooking was conceived during her time as head of project finance for a large FTSE organisation, after cancelling pre-booked travel arrangements due to work commitments.

Dando learned she was entitled to recoup her monetary loss by letting a friend use her booking instead, and wanted educate the public and create a platform that would empower people to sell their booking on to others.

“I wanted to develop an online business that gives the power back to the consumer,” said Dando.

“Many people are unaware that they are within their right to reuse their non-refundable bookings, such as hotel rooms, by selling the booking on to someone else, so we want to give people the tools to turn their losses into gains.

“It’s important that people are treated fairly and understand their rights when it comes to travel bookings, so we see ourselves as an enabler that allows consumers to get the most out of non-refundable purchases, and allows buyers to purchase secondary bookings at face value or less and instantly. It really is a win-win for all.”