Posted on October 18, 2017 by staff

NatWest opens new digitally-focused Liverpool site


NatWest has officially opened its new flagship Liverpool city centre branch aimed at supporting customers in their digital banking journey.

The Church Street site is the bank’s first completely digitally-focussed branch in the country.

It will provide customers with more options to choose how they conduct their banking such as online, mobile banking through the app, over the telephone and by using ATMs and cash deposit machines.

The branch also includes NatWest’s new video presentation facilities and is virtually paperless.

Free Wi-Fi will be available for customers in branch as well as access to iPads so customers can register and access online banking services. Staff will be on hand to provide demonstrations and help where required.

All staff will be trained to support customers with online banking on their mobile devices and this will be ongoing throughout the year to ensure their knowledge keeps pace with changes to technology.

Michael Burrow, managing director North region at NatWest, said: “Our new Liverpool branch is our first completely digitally focussed branch in the country and we are delighted to welcome customers through the doors.

“With an increasing number of our customers are choosing to bank with us using their mobile phones or online, we recognise the need to provide a branch that is both digitally focussed and supports customers with their financial needs. All of our staff are TechXperts who will be able to answer questions about how to use our applications and the different ways customers can bank with us.

“We will also be holding customer workshops and events about online banking as well fraud prevention as part of our continued commitment to keep customers safe and secure.”