Posted on July 2, 2019 by staff

NatWest launches video call option for SMEs


NatWest is to launch a new video banking channel which will allow their business customers to hold video calls using a mobile device, tablet or PC.

Customers can hold calls with multiple participants, allowing additional members of staff to join the conversation, or for their NatWest Relationship Manager to join.

The lender’s new video banking team will provide a number of services to customers, including international trade and cash management as well as cash, cards and liquidity products.

The new service also allows the bank to hold a complete, secure record of every customer interaction for risk and regulatory purposes, compliant with GDPR regulations.

Paul Thwaite, head of sales, specialist businesses and business banking at NatWest, said: “We are continuing to invest in innovative and useful digital solutions to make banking easier for our customers, and with this trial showing positive initial results and encouraging customer feedback, we hope to be able to roll out video banking to all our customers, providing them with further choice and flexibility and making it easier for them to focus on running their business.”

The improvement was developed in partnership with Zoom, a San Jose-based tech company that offers remote communications services using cloud technology, after the bank initially worked with them to introduce remote video conferencing across its 70,000 staff, before beginning work to introduce the option for customers.

The feature will initially be trialled with a limited number of customers, with the bank hoping to roll it out further in 2019.