The CEO of Netcall plc is to take up a new position after 20 years in the role.

Henrik Bang has led the transformation of the business from a single technology product company servicing a niche market to a predominately cloud business with a broad customer base. 

Today Netcall is a provider of intelligent automation and customer engagement software, thanks to a combination of organic growth execution and transformative M&A transactions. Its low-code solutions are used in contact centres and messaging.

At the beginning of 2024, Bang will move to become non-executive chair of the board, with current chair Michael Jackson moving to a non-exec director position. Current group finance director James Ormondroyd will become CEO on that date.

“This move has been carefully considered by the board… whilst it acknowledges that the appointment of the CEO into the role of the chair is not in line with UK corporate governance guidelines, the board was unanimous that Henrik’s deep knowledge of the business, culture and its markets make him the ideal candidate to perform the role of chair of the board, supporting the interests of all stakeholders going forward,” Netcall stated.

Richard Hughes will join the company as chief financial officer on 27th November 2023. He has extensive experience in commercial finance, financial control, accounting, reporting, compliance and governance across UK, Europe, Asia Pacific, South America and the US gained through his roles at Proactis Holdings PLC, ARRIS International plc and Pace plc.

Non-exec director Tamer Ozmen has advised the board that, due to other business commitments, he does not wish to stand for re-election at this year’s AGM on 19th December. Fellow NED Michael Neville will also step down as planned on 29th February 2024.

Nigel Halkes, who spent 35 years at EY and retired as managing partner, UK and Ireland markets in 2013, will join Netcall as a NED on 1st December 2023. Between 1995 and 2003 he was EY’s national industry leader for technology, media & telecoms.

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“I am grateful to have had the opportunity to be the CEO and steer Netcall over the past 20 years, and I am proud of all that we have achieved in developing Netcall to its position today with a strong product portfolio and market position in our target markets and a significant opportunity for future growth,” said Bang. 

“I look forward to my continued work with the Netcall team and ongoing collaboration with James Ormondroyd, whose proven leadership and deep understanding of Netcall’s business and culture, make him the ideal candidate to lead and grow the company going forward.”

Ormondroyd added: “The transformation that has taken place at Netcall under the leadership of Henrik Bang and Michael Jackson has been significant. Our Liberty platform is now one of the industry’s leading customer engagement and automation platforms and our technology helps a broad customer base with their digital transformation needs. 

“I am immensely proud of the team and culture that has been built at Netcall. We have proven our ability to invest in our people and offering while delivering increasing profits, for the benefits of all stakeholders. 

“We believe our opportunity to be considerable and I very much look forward to executing the proven growth strategy which has served us so well to date.”

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