Posted on March 12, 2020 by staff

European firm acquires Bristol-based CX consultancy


European digital transformation firm Sopra Steria has completed its acquisition of cxpartners, a consultancy specialising in customer experience and user-centred design.

The move will see will both expand Sopra Steria’s UK customer experience offerings and focus cxpartners’ capabilities.

Based in London and Bristol and employing over 50 designers, cxpartners was established in 2004, and has worked with te UK government, FTSE 100 companies and organisations operating in multiple industries such as AXA, Google and Public Health England.

Speaking of the acquisition, Pierre-Yves Commanay, Executive Director – UK Consulting and Continental Europe at Sopra Steria said: “cxpartners is a natural fit for Sopra Steria; the business has a fantastic heritage and reputation and will complement and expand our customer experience and design capabilities.

“Welcoming cxpartners into the Sopra Steria group demonstrates our business-wide strategic focus to deliver end-to-end services centred around

Giles Colborne, founding partner and CEO at cxpartners added: “We founded cxpartners 16 years ago with the mission to put people at the centre of technology.

“Joining Sopra Steria group will enable us to amplify this work on a much larger scale while benefiting from the deep operational knowledge of the business. We’re thrilled to have struck a partnership which sees us maintain our identity while joining forces with a respected brand which shares our values and passion for human insight.”