Leading facilities management tech firm Cloud has promoted Katie Harvey to its executive board as group director of operations.
Harvey has been with the Essex-based firm for ten years, where the business says she has demonstrated exceptional leadership across various domains, from reshaping helpdesk support to account management and supply chain optimisation.
Since taking on the role of director of operations, she has spearheaded transformative initiatives in client service delivery.
“I’m excited to take on this role at such a pivotal time for the company. My goal is to build on our strong client relationships, ensuring our operations remain agile, customer-focussed, and future ready,” said Harvey.
“I’m looking forward to working closely with our teams to drive sustainable growth and innovation through our ground-breaking technologies, optimising client experience, and furthering our culture of continuous improvement, in line with our company values.”
Cloud chief commercial officer, Terry Mills, added: “Katie has been the driving force behind significant changes in our service delivery to clients.
“She is an outstanding member of the client services team, and her promotion to our executive board will ensure we continue to place customer success at the heart of everything we do.”
The firm ranked 2nd in BusinessCloud’s PropTech 50 for 2024 and has ambitious plans for international growth in the future.