Posted on December 3, 2018 by staff

DfE awards six-figure tech support contract


Technology consultancy Tisski has been awarded a six-figure tech support contract by the Department for Education.

Thw two-year agreement includes developing customer relationship management (CRM) systems for the Education and Skills Funding Agency, and the Education Data Division (EDD), Independent Education and Boarding Team (IEBT) and Inter Company Adoption (ICA) business units.

It comprises full support for each of the department’s Microsoft Dynamics 365 systems and will focus on delivering enhancements to communications and case work management processes.

They will manage tens of thousands of interactions between DfE employees, government, education providers and members of the public per year in an efficient, effective and secure way.

“It’s fantastic to have secured such a significant contract with the team at the DfE to ensure the systems which underpin over £60 billion of key government processes remain responsive and resilient,” said CEO Anna Assassa.

“As part of the project we’ll be engaging with stakeholders for each of the four departments to ensure the systems are easy to adopt, provide fully optimised workflows and make the most of Microsoft Dynamics 365’s capabilities.”

The DfE has worked with Tisski for several years on a sub-contractor basis and developed a relationship thanks to the organisation’s expertise in delivering digital transformation in government departments.

By optimising the Microsoft Dynamics 365 systems across four departments, the project will enhance the employee, external provider and service user experience and the productivity gains will help the DfE deliver greater value for tax payers.

Assassa added: “It’s testament to our team’s focused and highly professional approach that the relationship has developed from subcontractor to lead provider and we look forward to continuing to deliver the highest level of service over the next two years.”

Established in 2011, Tisski provides IT transformation services to clients that span the public, private and voluntary sectors and is one of the UK’s leading Microsoft Partners and Cloud Solutions Providers.

The Kenilworth-headquartered business employs over 50 people and has recently secured several major contract wins including British Business Bank and the Health & Safety Executive.