Leeds-based job management software provider, BigChange, has marked its 10th anniversary by achieving its best ever six months for customer acquisition and contract wins.
Founded in 2013 by the now chairman Martin Port, BigChange’s field service management technology is the core workflow tool for businesses employing field service technicians and operators.
Now, 10 years on, the team has welcomed 200 new customers in the last six months, along with £19m of contract wins, both record-breaking numbers for the business, when compared to other half year periods.
The company boasts 2,000 global customers and 80,000 users while its technology has scheduled 58 million jobs and processed nearly £5bn worth of invoices.
Richard Warley, CEO of BigChange said: “We couldn’t be happier to be celebrating 10 years of BigChange this month, and what better way to do it but with a record-breaking six months.
“The team has already achieved so much in 2023, with much more to come.
“BigChange’s customers are the backbone of the UK economy. They are a group of hard driving entrepreneurs and professionals that keep the country running through their essential work across plumbing, building maintenance, electrical contracting, utilities and drainage works.
“We are 100 per cent focused on helping them reach their business goals by generating more revenue, improving both their businesses performance and their sustainability and by reducing costs through the easy to use software solution that we provide.
“Our customers’ needs are ever-evolving, which is why we’re continuing to accelerate the development of our technology all the time.”
In 2021 US VC Great Hill Partners made a £75m majority investment into BigChange in a deal with valued the company at £100m.
Port swapped roles with Warley, who’d joined the business as chairman at the start of 2021 following the £75m investment but became the CEO.
The serial entrepreneur credited some of the company’s success to ‘getting out there’ and meeting customers.
“There is no substitute for meeting in the real world, shaking hands, having a coffee, and talking about the things that matter to us,” said Port.
“This is one of the reasons why I believe we have had such a cracking start to 2023. We are out there, attending exhibitions and events, meeting prospects and customers.
“We have met more than 500 customers, holding five BigChange Success Forums in London, Reading, Manchester, Liverpool and Birmingham, sharing our plans for the future and helping them to understand how we can help them achieve their goals.
“Over the past six months, we have taken part in 15 events from Exeter to Glasgow and discussed our solution and benefits with 10,000+ business owners and engineers.”
BigChange’s team has grown to over 250, based across the UK, France, Poland and Ukraine.