Manchester tech firm Connex One has raised £93 million in a Series C funding round.

GP Bullhound is among the investors to back the cloud-based customer engagement platform’s plans to scale its global operations and further establish its position as a market leader.

Founded in Manchester in 2013 by brothers Nick and Richard Mealey, Connex One has developed an AI-powered customer engagement platform that provides omni-channel communication and business automation. 

The platform is used by the likes of O2 and Gousto to power customer journeys, increasing revenue and optimising the efficiency of workforces.

In recent years, the firm has rapidly expanded its product and machine learning teams and launched a range of next-generation AI customer engagement features, enabling the business to achieve consecutive years of triple digit-growth of enterprise clients and ARR. 

To support the growing demand from global enterprises, the firm has expanded operations in the UK and internationally. With new offices opened in Miami, Barcelona and Melbourne already in 2022, Connex One is currently expanding its global workforce to 1,000 people.

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“Connex One’s growth rate has been phenomenal; it is a testament to our high-calibre global team and the value that our award-winning platform has created for our customers. I am very much looking forward to the next phase of our journey,” said CEO Nick Mealey.

Latium Tech, the investment vehicle owned by Brian Kennedy, took a majority shareholding in Connex One back in 2016, along with Sir Terry Leahy and The William Currie Group. 

Per Roman, co-founder and managing partner, and Alon Kuperman, partner at GP Bullhound, together commented: “After being fascinated with the power of their software, we are thrilled to be partnering with Connex One as they disrupt and take over the industry. 

“We are firm believers of the efficiency that end-to-end cloud-based software solutions bring to businesses of all kinds, and Connex One has the perfect product and team to serve the contact centre industry.”

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