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PayPlan appoints ex-Barclays UK mortgages CEO as chair

Published: January 28, 2026 at 11:05 am

PayPlan has strengthened its leadership team with the appointment of a new chairman and three senior industry executives.

Founded in 1992 and led by chief executive Rachel Duffey, PayPlan is one of the UK’s leading providers of free-to-consumer debt advice and tailored payment plan solutions.

Each year, the organisation helps hundreds of thousands of people to improve their financial wellbeing with confidential, FCA-regulated advice.

PayPlan has received strategic investment from Palladian Investment Partners, which will be used to accelerate the rollout of enhanced digital debt advice services.

Mark  Arnold, formerly Barclays UK’s Head of Savings and Mortgages has been appointed as its new chairman.

It has also appointed Jaco Wilsenach as COO, Tim Richardson as CTO and Paul Giggins as operational strategy director.

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