Published: August 17, 2026 at 5:39 pm
Frasers Group has taken down the Harvey Nichols website after acquiring it out of administration.
Mike Ashley’s retail group said it would not honour orders placed or gift cards bought prior to 13th August 2026, instead pointing customers towards administrators FTI Consulting.
Harvey Nichols is one of the UK’s most recognised luxury retailers, with a heritage spanning almost 200 years and a portfolio of more than 800 premium and luxury brands.
The acquisition – announced last week – includes Harvey Nichols’ portfolio of six stores, including the newly refurbished flagship in Knightsbridge, London, Manchester, Birmingham, Bristol, Leeds and Edinburgh, together with its online business, existing inventory and over 1,000 employees.
However today the Harvey Nichols website has been taken down, with a holding page stating: “We are pleased to confirm that Harvey Nichols has entered an exciting new chapter with new ownership, supporting its future, under the Frasers Group.
“Harvey Nichols is currently unavailable online whilst we complete a period of transition.
“In the meantime, our stores remain open, and our teams are on hand to assist with anything you may need.
“Thank you for your continued support.”
It added underneath: “Orders placed and gift cards purchased prior to 13 August 2026 fall under the ownership structure preceding this transition. Refunds relating to these orders cannot be processed by Harvey Nichols directly; customers with an outstanding refund from this period are asked to contact, HNCustomers@fticonsulting.com.
“Orders placed from 13 August 2026 onwards will be processed under our standard refunds and returns policy.”