Growing courier service recruits familiar face

Posted on July 7, 2021 by Chris Maguire

(l-r) Proactive Despatch operations director Craig Hyland and Roy Graham

Fast-growing North West courier business Proactive Despatch has added a familiar face to its expanding workforce. 

Roy Graham has joined the Widnes-based firm’s customer services team as the company targets record turnover of £2m and boosts its investment in tech. 

Proactive Despatch was founded by managing director Paul Woods in 2008 and now handles more than 1,500 deliveries a month on behalf of more than 250 customers. 

Mr Graham, 38, has spent most of his career working in the print industry, previously holding roles for BHW Print Group; Hobs Reprographics; and PS2 Print. 

The company’s operations director Craig Hyland said the latest addition to the team was a vital part of the company’s ongoing growth strategy. 

“We’re delighted to attract someone of Roy’s calibre and his personal values reflect ours as a business,” he said. 

“Customer service is our mantra and Roy lives and breathes it. It’s really important that every new recruit we bring to the business adds something special to the team and Roy certainly does that. 

“As we grow it’s more important than ever to invest in our customer services team. 

“We focus on gross profit rather than turnover but we’re on course for a record-breaking year on both financial measures but it’s essential we continue to offer the highest standards of communication to our customers every time.” 

Mr Hyland said the pandemic had accelerated a planned restructure of the business. 

In terms of tech Proactive Despatch has got state-of-the-art booking systems which enable customers to book quickly and it’s now looking to invest in technology to improve the customer journey even more. 

The same-day courier company now employs 10 people and describes itself as a “chauffeur service for parcels and pallets rather than people”.  

Mr Graham said he was thrilled to have joined Proactive Despatch. 

“I’ve been on the other side of the fence as a customer of Proactive Despatch and I’ve seen their focus on customer experience,” he said. “It’s a brilliant time to be joining Proactive Despatch and it’s got exciting growth prospects. 

“When the opportunity came to work at Proactive Despatch and join an award-winning team it was too good to turn down.”

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