ZigZag Global is a SaaS platform that helps retailers manage and resell returned stock in local markets.
ZigZag provides a retailer branded returns portal that links directly from the returns page on your website. Our software makes intelligent decisions, knowing the most route-efficient ZigZag warehouse to send the return to, so we can consolidate, resell or refulfil to another customer.
By using the ZigZag returns platform, you can save money on returns, customers can get faster refunds, and stock will be back in the supply chain and available for sale more quickly.
Integrate ZigZag with your eCommerce store
ZigZag will provide you with an online portal, branded with your logo for mobile, tablet and desktop. Easily integrated with your website, using either an iFrame or URL redirect, your customer will feel as though they have never left your site.
Your customer can use this portal to submit a request for specific items within an order to be returned. To verify, the customer then enters the order number and their postcode or zip code. The portal can also be accessed from a QR code on a dispatch note or from a link in an order confirmation email.
The customer will be taken to a generic site hosted by ZigZag which can be also branded.
We make the returns process as simple and effective as possible for your customers, and you get the plaudits!