Gigasure is innovating the travel insurance industry, redefining how insurance is delivered and experienced providing added value for the end user. With flexible, customisable policies, real-time parametric benefits through GigaShield, and a powerful, user-friendly app, Gigasure empowers UK travellers to take control of their journeys. From on-demand cover upgrades to instant payouts for flight and baggage delays, we’ve built a smarter, tech solution that simplifies policy purchasing and management. By blending digital tools with a deep understanding of modern travellers’ needs, Gigasure is leading the way in making travel protection safer, more seamless, and more responsive than ever before.
From the outset, Gigasure was built with a strong focus on being more interactive and customisable, giving users the ability to toggle features on and off to suit their specific needs. Today’s consumers expect digital convenience from booking to post-trip, so we set out to make travel insurance relevant, intuitive, and accessible at every step.
Gigasure’s core goal is to reshape how travel insurance is perceived and used — not as a rigid requirement, but as a flexible, value-enhancing companion for modern travellers. Our mission is to provide cover that adapts to individual plans, budgets, and lifestyles, moving away from one-size-fits-all policies to dynamic protection that puts the customer in control.
We built the Gigasure app as the central hub for our customer experience, designed not only for convenience, but for control and personalisation. Users can build a policy around their trip, not the other way around. Whether they need basic cover or enhanced protection, want to add car hire excess or unlock adventure sports cover midtrip, it’s all possible within a few taps.
Through the Gigasure app, travellers can manage policies, trigger real-time benefits like GigaShield (for delayed flights and baggage), start their claim and access support, all from their phone. By combining tech innovation with a customer-first approach, we’ve turned insurance from a passive safety net into an empowering, always-on service.
Another key objective is education. We’re helping customers better understand what they’re buying, how to use it, and why it matters, using creative, jargon-free content across channels. Whether it’s explaining Car Hire Excess or how to unlock Boosts mid-trip, we prioritise clarity and relevance.
Ultimately, Gigasure is designed for today’s explorers, providing peace of mind, flexibility, and smart support throughout the journey. We’re not just offering insurance, we’re redefining what it means to be covered.
This approach makes Gigasure not just a provider, but a travel companion. While others still offer static policies, we’ve created a flexible, intuitive platform that adapts in real-time leading the market with a smarter, more supportive insurance experience that aligns with today’s traveller expectations.
Ultimately, our results show that Gigasure isn’t just selling insurance, we’re redefining it. By leveraging technology to prioritise real-time support and personalisation, we’ve created a solution that customers trust, engage with, and return to, setting a new standard in the travel insurance space.