A London company which protects organisations from IT outages using AI has completed a swoop for a French firm.
ITRS’s automation tools prevent IT outages before they happen via identification and remediation.
It has agreed to acquire French digital experience monitoring specialist IP-Label, expanding its footprint across Europe.
The deal will add IP-Label’s AI-powered Ekara platform to ITRS’s portfolio, bringing capabilities such as synthetic transaction monitoring, real user monitoring and automated incident triage.
The company, founded in 2001, supports more than 310 enterprise customers across 25 countries.
It monitors complex web and mobile applications, thick-client systems, virtual desktops and self-service kiosks across cloud, hybrid and on-premise environments.
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“Digital experience has become the frontline of business performance and customer satisfaction,” said Ryan Terpstra, CEO of ITRS.
“IP-Label brings enterprise-grade DEM technology that will accelerate our leadership in this critical category.
“This acquisition accelerates our transformation into the leading observability platform for the world’s most demanding IT environments.
“Together with IP-Label, we will deliver holistic observability spanning IT infrastructure, application performance, and digital experience – all with the hybrid capability and configuration that complex and regulated industries require.”
Philippe Borfiga, co-CEO of IP-Label, added: “Joining ITRS provides IP-Label with the resources, scale, and observability platform to accelerate our growth trajectory while maintaining our commitment to innovation and customer success.
“Together, we offer a highly cost-effective, end-to-end monitoring solution for digital services – from client experience to backend infrastructure.
“ITRS’s deep expertise in serving large enterprises makes them the ideal partner for our next chapter of growth.”
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