Customer service provider Moneypenny has launched two new services, Payment Taking and Appointment Booking, that complete high-intent customer calls in the moment.

The products remove the need for handovers and follow-ups which slow companies down.

The Appointment Booking service allows Moneypenny PAs to schedule, rearrange or cancel appointments during a call, updating calendars or booking platforms instantly. For Payment Taking, trained PAs process deposits, balances, invoices or gift vouchers on the spot.