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‘£2bn Capita’s £14m ICO fine does little set right harms caused’

Published: October 15, 2025 at 4:39 pm

Author: Jonathan Symcox

The head of data protection at Barings Law has said the £14 million fine issued to Capita by the Information Commissioner’s Office is not a sufficient punishment for its data breach.

Barings, based in Manchester, has pursued legal action against Capita since 2023 – a separate action to the ICO fine – to expose what it calls “inadequate cybersecurity procedures” at the firm.

In issuing the fine, the ICO said today that Capita had failed to ensure the security of personal data related to a breach in 2023 that saw hackers steal millions of people’s information.

Adnan Malik at Barings says the punishment is a clear confirmation that Capita failed to uphold the data security of its customers and systems – but will “do little to set right the harms caused”.

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