BT and Infobip have expanded their partnership to deliver AI-powered communication services to multinational businesses worldwide.

Building on a UK collaboration launched in 2022, the deal combines BT’s global voice and inbound contact services with Infobip’s cloud communications platform, including WhatsApp, RCS and SMS.

The arrangement will see the London firm become an authorised reseller of BT’s international contact services, while BT customers gain access to Infobip’s messaging suite.

The companies say enterprises will now be able to offer more seamless, scalable customer engagement across more than 180 countries.