Posted on July 9, 2018 by staff

Voice lead tech tackles flaky estate agents


New technology from Triplerr aims to help the 80 per cent of British property hunters that have never had a completely positive estate agent experience.

Research from the ‘voice lead’ platform found that three in 10 (28 per cent) admit they don’t get a reply or call back when enquiring about properties.

A fifth (20 per cent) also said they don’t trust agents and think portals are ‘frustrating’ and a ‘waste of time’.

Already launched and active in Dubai and New York, Triplerr also aims to help support UK estate agents in their quest to fill properties by providing a free-to-list consumer-facing property portal backed up by a remote fleet of ‘super agents’ that call and qualify every single enquiry made within five minutes.

This time frame of 300 seconds has been dubbed the ‘golden window’ and has been proven to boost the chance of converting leads into sales.

Voice recordings of each call are then available for the relevant agents to listen to and follow up with or pass on to others with perfectly matched properties so that each enquiry is fulfilled as best as possible.

The platform will shortly go live in London and the company has now launched a Seedrs crowdfunding campaign to raise fresh capital.

It will use the funds to take ‘gig power’ to the rest of the UK’s estate agency market – a model which has worked well for several industries from Uber to Deliveroo.

The business counts Ben Elliott of Quintessentially and Baroness Kate Rock on its board, among other high-profile investors.

“Having proven the Triplerr technology works in the New York and Dubai we are now incredibly excited to bring it to the UK market,” said the company’s founder & CEO Sam Singh.

“The ‘voice lead’ concept we’ve invented more than doubles the amount of information gathered by online property search portals, to help agents follow up with the customers they’re most able to help with their search.

“Our research shows that nearly half (44 per cent) of property hunters in the UK would rather speak to a person about their house hunt and so our tech will help agents deliver a better quality of service for customers and generate more revenue themselves.”

Baroness Kate Rock MP, board director at Triplerr, said: “The property sector is changing fast with ever-evolving technology, enabling it to diversify and grow. Triplerr is a forward thinking and dynamic business and I am pleased to be involved at this exciting time in its development.”