Money transfer FinTech TransferGo has appointed a chief customer officer after raising £37 million in Series C funding. 

Migrants working in the UK use the platform to send money home to their families without having to deal with the bureaucracy and fees imposed by banks for processing payments in other countries and currencies. It connects 3.5m customers across 160 markets and has processed a massive 13.5m international and local transactions, amounting to over $6 billion in money flow. 

The recently announced fundraise, led by Elbrus Capital Fund III and Black River Ventures, follows consistent 80% year-on-year growth for the London-based FinTech company since its launch.

Now Povilas Čiuplys has been promoted following two years in senior customer service roles at the company.

Based in Vilnius, Lithuania, Povilas will lead the firm’s customer support strategy and liaise with its product and marketing teams to ensure that customer experience is ‘at the heart of service and innovation’.

TransferGo employs an 80-strong team of customer agents around Europe who are fluent in nine languages to help with queries.

“Every business will boast about their customer service credentials but it’s different for us. The migrant community is ingrained in TransferGo’s DNA,” said Daumantas Dvilinskas, CEO and co-founder.

“Like the rest of the business, Povilas understands their needs and challenges with cross-border payments because we are them, and they are us. He is committed to delivering a superior customer experience and is a fantastic direct representation of our customers’ voice within the senior leadership team. 

“His appointment will ensure that our customers remain at the very core of our services moving forward.”

Čiuplys added: “I’m delighted to be joining the senior leadership team at TransferGo. Customers are at the heart of everything we do – from technology innovation to marketing. 

“When it comes to money, they need to feel supported. So often we see tech companies solely offering faceless chatbot services, but we know having someone at the other end of the phone is sometimes necessary – that’s why we have a fantastic team of customer agents all working hard to support migrants across Europe.”