The Access Group has announced the acquisition of QikServe, a digital commerce platform, content management system, kiosk and mobile order and pay provider to the hospitality sector, in a major deal.
Edinburgh-based QikServe will become part of the business management software provider’s hospitality division, which provides IT solutions for all aspects of the hospitality business, from guest booking, EPoS, table management and marketing to procurement, facilities management, training and hotel PMS.
QikServe, founded in 2011 by entrepreneurs Daniel Rodgers and Ronnie Forbes, developed a patented business-to-business cloud platform for the hospitality sector. The platform allows customers to order and pay for items from a smartphone, tablet or self-service terminal.
Digital ordering has seen an explosion in growth as hospitality operators realise the benefit of digital on both operations and on sales. Self service kiosks deliver 32% higher transaction values while freeing up staff to focus on delivery and customer satisfaction.
QikServe’s technology is deployed in over 8,000 outlets in over 40 countries and processes hundreds of millions of transactions, delivering over £3bn digital sales for hospitality operators.
Access Hospitality’s managing director Champa Magesh said: “QikServe brings us new capabilities and a strong customer base in cafés, quick-service restaurants, hotels, casinos and resorts, which complements our existing UK operations and helps us further our international expansion plans.
“Our goal is to build an integrated hospitality suite of solutions, on a single platform, which helps operators deliver the best guest experience, makes them more effective and ultimately more profitable. The acquisition of QikServe is an important step in bringing this vision to life through its innovative CMS, kiosk solution, connectivity and data orchestration capabilities.”
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Rodgers, founder and president of QikServe, said: “We are very excited to be joining forces with Access. We are immensely thankful and proud of the QikServe team, whose passion, tireless dedication and hard work have driven our success, delivering technology for some of the most inspirational hospitality brands worldwide. Without them, none of this would be possible.
“Being part of The Access Group unlocks huge potential for both businesses, and we can’t wait to get started.”
Tony Murphy, CEO of QikServe, said: “QikServe and Access have been working together for over five years, delivering best-in-class integrated food and beverage digital ordering solutions for hospitality. This exciting new chapter for QikServe opens new opportunities for digital transformation across our combined customer base.”