A startup dubbed the ‘Siri for client success’ has raised £1 million pre-seed funding.
Kaizan is a client intelligence platform helping dedicated teams to increase revenue and client happiness.
It has experienced early traction with customers including Bidstack PLC, Fnatic and Scale Digital.
The funding round was led by Jigsaw with participation from angels from Entrepreneur First, Charlotte St Capital, Founders Factory, Silicon Roundabout Ventures, NICE, Ledger, IPONWEB, MIQ and Gtmhub.
Kaizan’s founding team – ex-Facebook, OVO Group and Lloyds – experienced the problem of optimising teams responsible for managing clients and revenue in their previous startups.
It applies natural language processing to the digital communication client managers use every day with their enterprise clients to automate workflows and provide guidance on how to scale each client.
“As client management moves into a digital-first era, we’re building a world-class team of engineers, product designers and NLP experts to tackle this huge opportunity; building an AI to guide client teams on how to maximise client happiness and revenue,” said Glen Calvert, co-founder and CEO.
“The time has come to accelerate product and revenue milestones by building out a great team and value add investors.”
Pravin Paratey, Kaizan co-founder and CTO, added: “The NLP space is going through tremendous innovation and we are seeing unprecedented breakthroughs in capability.
“The ability to apply proprietary fine-tuned models to the growing volume of digital communication has created a unique opportunity in language interfaces and AI that can read, write, share and offer teams cues to proactively upsell and cross-sell.”
Kaizan is currently part of Founders Factory’s AI programme, where it aims to further the platform’s development alongside Founders Factory’s portfolio and corporate partners.