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Redefining customer experience (CX): The role of back-office operations in Philippine call centres

Customer experience (CX) has been associated primarily with front-office, customer-facing operations...

Wannabe unicorn enjoys record-breaking year

Snappy Group, the operators behind the fast-growing home delivery app serving convenience stores and...

Capita agrees to sell five software firms for £33m

AdvancedAdvT Limited has agreed to buy five software businesses from Capita plc for in initial £33m...

Data consultancy to create 20 jobs after £500k funding

A Yorkshire data consultancy that has more than doubled in size in the past two years has raised £5...

Is Lean the antidote to our sick & fragmented NHS?

One of the chief complaints against our beloved NHS - after difficulties in securing doctor’s appo...

Travel agency entrepreneurs flying high after deal

Two North West entrepreneurs have joined forces to scale up an online luxury travel agency through t...

‘My name is Anthony and I served 18 years for murder’

“Hello, my name is Anthony and I served 18 years in prison for murder.” As opening lines go f...

Energy tech specialist acquires Canadian firm Pandell

North West-based energy SaaS specialist ESG has acquired Canadian tech firm Pandell. The terms of...

£10.8m Series A backing for FinTech Griffin

London FinTech Griffin has raised £10.8 million in Series A funding. Recently licensed as a UK b...

Crypto ads to carry risk warning under new UK rules

New UK rules governing advertising around cryptocurrency are to come into force from 8th October. ...

Glass Futures opens £54m centre 10 years in the making

An innovative research and technology centre that will help the global glass industry to create gree...

Founder taking Harley Street global secures £42m

The clinicians of Harley Street are to take their skincare expertise to the world after GetHarley ra...

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