A cloud-based voice platform has raised £86 million and plans to launch a base in London this year.
Aircall, headquartered in Paris, helps companies across the globe manage millions of customer support and sales calls every day.
The Series D funding round, led by Goldman Sachs Asset Management, values the company at more than $1 billion, giving it unicorn status.
The round was joined by DTCP, eFounders, Draper Esprit, Adams Street Partners, NextWorld Capital, Gaia Capital Partners and Swisscom Ventures.
Aircall, which was founded in 2014 and has now raised more than $226m, is moving towards an IPO.
Its cloud-based solution integrates into leading business software such as Salesforce, HubSpot, Zendesk, Slack, Intercom and many others.
This allows businesses to streamline workflows, providing more efficiency for their teams with better visibility, data and insights into their customers’ needs and their teams’ performances.
“Since the beginning of Aircall, we’ve helped thousands of companies to enrich their customer experience through voice channels, with more empathy than ever in the past year,” said co-founder and CEO Olivier Pailhes.
“We also witnessed an increasing demand for visibility and data about teams and performances.
“Now that hybrid, on-site or remote teams are likely here to stay, we’ll continue to work to achieve our vision, and empower every professional to have richer conversations.
“With that in mind, the investment by Goldman Sachs, and the renewed trust of our current investors validates this vision.”
Despite the challenges of COVID-19, Aircall achieved record-breaking growth across its business. The company saw more than 65 percent total customer growth year over year, and now has more than 8,500 customers worldwide.
More than a third of its revenue is generated in the United States, while it has offices in New York, Paris, Sydney and Madrid.
Aircall recently passed the 450-employee mark and plans to recruit more than 260 new employees by the end of the year.
Christian Resch, Managing Director at Goldman Sachs, said: “The past 12 months have been a catalyst for Aircall’s cloud-based SaaS communication solution.
“In a hybrid work environment, users are looking to Aircall to provide an easy-to-use experience that is highly integrated into their workflows, thereby making the most out of every customer interaction.
“We are very excited to partner with Aircall, as the company looks to accelerate its growth and expand globally.”