Posted on October 8, 2019 by staff

Moneypenny appoints global CTO


Communications platform Moneypenny has appointed a new global chief technology officer.

The firm, which is headquartered in Wrexham and also has a base in the United States, has brought in Pete Hanlon.

Hanlon was previously CTO at Moneysupermarket Group for six years and also served as CTO at Autotrader for a decade.

Moneypenny provides telephone answering, live chat, switchboard and multichannel customer services to more than 225,000 customers and uses AI within its internal systems.

“We are delighted to welcome Pete Hanlon to our fast growing team and are excited about the fantastic experience he will bring to Moneypenny,” said global CEO Joanna Swash.

“Pete’s experience as a CTO will be invaluable as we continue to offer our clients leading edge technology and AI to help them grow their business.”

Hanlon commented: “I am thrilled to be joining Moneypenny and leading such a talented technology team.

“This is a pivotal time for communications technology and I believe this sector has some of the most interesting technical challenges right now. I look forward to accelerating Moneypenny’s platform and products through the use of AI, Deep Learning and leading edge technology.”

Moneypenny currently handles over 15 million customer communications a year for 13,000 businesses.