Posted on March 5, 2020 by staff

Moneypenny acquires US firms to strengthen market position


Moneypenny, the UK-based provider of web chat, answering services and outsourced switchboards for small and large businesses, has extended its services in the US with the acquisition of VoiceNation and Ninja Number.

The details of the transaction have not been disclosed.

VoiceNation is an award-winning bilingual telephone answering provider and Ninja Number is a cutting-edge business phone app which provides a virtual phone system for entrepreneurs. Both companies were co-founded by Jay Reeder and Graham Taylor in 2002 and are based in Atlanta Georgia.

Moneypenny has over 750 staff and reports a 20% growth year-on-year with offices in the UK and in Charleston, South Carolina.

It delivers outsourced telephone answering, live chat, and switchboards. It handles 15 million calls and chats annually for more than 13,000 clients in the UK and US.

In 2018 Moneypenny’s co-founder, Ed Reeves, introduced investment from ECI Partners to help drive the firm’s growth plans and this latest acquisition will take US revenue from 10% of the group total to over 25%.

Joanna Swash, CEO of Moneypenny comments, “We are delighted to welcome VoiceNation and Ninja Number into the Moneypenny family.

“They are both award-winning, successful brands and the combination of these businesses will further complement the services we can offer our clients in the US.

“Jay Reeder and Graham Taylor and their team have built an incredible business and we look forward to supporting their future growth.”

Jay Reeder, co-founder of VoiceNation and Ninja Number added: ‘We are excited about the opportunities this next phase presents for our business and more importantly, for our team and customers.

“We have really enjoyed working with Moneypenny on this deal and appreciate their refreshingly open and honest approach. There’s a great fit not just with our cutting edge technology, AI driven products, and our service offerings, but more importantly with our culture and ethos.”