Brighton-based 15below has acquired Airport AI – a conversational AI platform built for airports – in an attempt to create a unified communications solution for the air travel journey.
The LDC-backed personalised, automated passenger communications provider for the global airline industry will be able to extend the reach of its platform with the acquisition of Airport AI, which is headquartered in London.
The integration of the two businesses aims to close the communication, data and customer service gaps between airports and airlines.
It will also attempt to improve the air travel experience for millions of passengers worldwide who rely on accurate, real-time information.
The deal is set to accelerate the growth of the Airport AI solution among global airports, with 15below’s resources, experience and global footprint aiding its ability to scale beyond its current portfolio of over 80 airports.
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“We really admire Airport AI’s unique technology and their vision for transforming passenger communications, which aligns perfectly with our commitment to delivering a seamless travel experience,” said Nicholas Key, CEO of 15below.
“This partnership brings together two market leaders with deep expertise across airline and airport systems and passenger engagement, creating a powerful force for positive change across the travel industry.
“We are now in a unique position to drive smarter, more connected journeys for passengers while helping airlines and airports work more efficiently together.
“We know how much potential this has to benefit the whole aviation industry, and we’re excited to lead this next chapter of intelligent, personalised travel.”
Airport AI provides an omnichannel AI solution for the airport industry, enabling a two-way conversation channel between airports and passengers.
The airports it serves are predominantly in Europe, with additional market presence in the Middle East, Australia and the US.
Pierre Cuquemelle, CEO of Airport AI, added: “Our partnership with 15below marks a major milestone, not just for Airport AI, but for the entire aviation ecosystem.
“For too long, airports and airlines have operated in silos when it comes to engaging with passengers.
“By combining our expertise in AI-driven passenger communication with 15below’s deep integration across airline systems, we’re building the foundation for a future where airports and airlines collaborate seamlessly to deliver smarter services, improve operational efficiency, and make travel less stressful for millions of people around the world.”
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