Lawyer Victoria Morrison-Hughes has launched The Legal Lexi, a startup which helps law firms to ensure clients genuinely understand legal costs and retainer terms — not merely sign them.
As a costs lawyer who has worked closely with solicitors across a wide range of practice areas, Morrison-Hughes says she is acutely aware of the regulatory, commercial and practical pressures law firms operate under.
Developed in response to rising solicitor–client disputes, increasing Legal Ombudsman complaints and heightened regulatory scrutiny, The Legal Lexi addresses one of the profession’s most persistent risk areas: misunderstandings around fees, scope of service and informed consent.
The Wilmslow-based platform translates complex legal and cost information into plain English, supported by optional audio explanations.
Clients are guided through key information and asked short, structured questions, enabling firms to evidence genuine understanding and consent in a practical, audit-ready format.
The Legal Lexi has been designed not as an additional hoop to jump through, but as a tool that supports solicitors in meeting their obligations confidently, consistently and proportionately.
“Solicitors are navigating an increasingly complex landscape – regulatory expectations, consumer law, vulnerability guidance, complaints risk – all while trying to deliver good legal outcomes for their clients,” said Morrison-Hughes.
“I’ve seen first-hand how easily misunderstandings can arise, even where firms are acting properly and in good faith. The Legal Lexi was designed to support and protect solicitors as much as their clients, by helping them communicate clearly, evidence transparency, and reduce risk without adding unnecessary burden.
“When clients truly understand their costs, everyone is in a stronger position.”
Built with accessibility at its core, The Legal Lexi is particularly valuable for clients with dyslexia or other vulnerabilities, ensuring no client feels embarrassed or pressured into agreeing to terms they do not fully understand.
Alongside its launch, The Legal Lexi has also confirmed the appointment of Sucheet Amin as an investor and non-executive director.
Amin is a UK-based solicitor, entrepreneur and legal-tech investor, best known for founding inCase, which was acquired by The Access Group in 2024, and for leading Aequitas Legal, a boutique firm specialising in complex and serious personal injury claims. His role will focus on strategic growth, product development and operational scalability.
He said: “What stood out to me about The Legal Lexi was that it recognises the real-world pressures solicitors face. Transparency and client understanding are now central to regulatory and consumer expectations, but firms need practical tools that work in day-to-day practice.
“The platform has the potential to materially reduce disputes and complaints, while supporting solicitors in doing the right thing with confidence.”
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