IT technician Bradley Hancock has got a double reason to celebrate after being promoted and winning the title of Employee of the Year at Manchester-based IT support company Everything Tech.
The 24-year-old has proved so popular with his customers that one joked she deliberately breaks her computer so she can speak to him!
He started working for Everything Tech in 2018 as a second line engineer but quickly impressed colleagues and customers alike and has been promoted twice, most recently to senior technician and is now responsible for 500 customers nationwide.
The fast-growing Microsoft Gold Partner has 35 staff and Bradley was voted Employee of the Year after a string of 5* reviews.
Director Ruth Hall said: “Bradley is exceptional and his customer service is beyond any member of staff we have ever employed.
“He services some of the largest and most prestigious British run holiday parks across the country, along with some big names in Manchester city centre.
“He is loved by all of Everything Tech’s customers and he receives the highest number of 5* star satisfactions each year. One customer recently commented that she breaks her computer just so she can speak to him!
“It was a unanimous decision from the whole senior leadership team that Bradley should win the Employee of the Year 2020.
“The fact this was awarded on the day he passed more Microsoft qualifications was amazing for him. Bradley is the definition of success for us and if we had more of him in the team our business would be a better place!”
One of his clients is Devon’s leading holiday company Beverley Holidays.
Finance director Claire Flower said: “Bradley is a real credit to Everything Tech. He’s professional, very knowledgeable and solves any IT issues quickly and always with a smile. Bradley is enjoyable to work with and the Beverley team always look forward to his onsite visits.”
Shahzad Hussain, business and operations director at Beacon Medical Services, said Bradley was a worthy winner of the Employee of the Year Award.
“Bradley is highly competent and always offers us practical workable solutions to address our IT-related challenges,” he said. “Because of his continued support we can deliver high quality services on behalf of our patients and ensure our staff are well supported.
“I guess I should also add that he is a very likeable chap with a beaming smile and great energy. Everyone genuinely sees Bradley as an integral part of our company.”
Modest Bradley said: “I couldn’t believe it when I was told I’d won. I’ve had real tunnel vision with my career. If a customer has a problem with their IT I’ll do everything in my power to fix it.”
Bradley first got interested in computers through his life-long love of gaming.
“I’ve always loved problem-solving and essentially video games and IT are both about solving problems,” said Bradley, who lives in Salford.
“The best analogy I can give is it’s like being a detective. I’m always looking for clues to try and solve the case.”
Everything Tech was founded in 2010 and is co-owned by sales and marketing director Lee Wrall, technical director Anthony Hautin and director Ruth Hall, who was runner-up in the 2006 series of The Apprentice under her marital name of Ruth Badger.