An executive shakeup at Starling Bank has seen COO Steve Newson move into a new role.
Newson will become CTO with the arrival of Joe Gordon, who most recently served as COO at OVO Energy.
At OVO he supported a team of 7,500 and helped build a reputation for leading customer service, according to a LinkedIn post from Starling.
Gordon is also a former CEO at first direct and serves as a trustee of the charity Muscular Dystrophy UK. He has also held leadership roles at HSBC, BT and Sainsbury’s.
He is the latest in a series of experienced hires to Starling’s executive committee by CEO Raman Bhatia, who joined last year after serving as CEO at OVO.
“Operational and technological excellence are fundamental to delighting customers and Starling’s future success,” said Bhatia. “Welcoming Joe and Steve to their new roles, with all their relevant experience, will ensure these are at the forefront of everything we do.”
Starling has also hired NatWest Group MD for customer engagement and distribution, Raghu Narula, as its new chief banking officer.
Before joining NatWest, Narula held a number of key senior leadership positions at HSBC.
“I’m looking forward to joining Starling as it embarks on its next phase of innovation and growth,” he said.
“My goal is to work with my exceptional colleagues to continue to challenge and change how banking customers can be best served in the UK.
“I’m confident we can make a real tangible difference, not just for our existing but also for many more customers going forward – both individuals and small businesses.”