TalkTalk Business has appointed Dean Giblin as its new director of operations as the company continues to build momentum following its 2023 demerger from TalkTalk Group.

Giblin, who brings experience from PXC and Vodafone, will focus on embedding customer-first thinking and driving further agility across the organisation.

His arrival follows a period of transformation led by interim operations director Romy Thorpe, who oversaw a new target operating model and the retirement of legacy systems.

Supported by several internal leadership promotions and a new CRM system, the Manchester-based telecommunications firm says its strengthened operations function will deliver greater efficiency, insight and customer value.