eBay, PayPal, Temu and B&Q are among organisations pledging to lead the way in supporting the small businesses which use their platforms.

Leading online marketplaces and payment providers have collectively signed a pledge that promotes fair treatment for small businesses with regards to cashflow and payments. Providers are required to undertake checks to ensure they are complying with a wide range of regulations, which can result in funds being withheld from small businesses.

The new 10-point pledge includes commitments to communicate effectively with small businesses when funds are withheld, support them understanding their obligations and to deal with complaints or issues as swiftly as possible.

Brought together by the Small Businesses Commissioner Emma Jones, the guidance accompanying the pledge sets out the terms under which businesses may have their funds withheld, including the regulations under which the platforms operate. It also advises small businesses how they can effectively navigate this and avoid situations where their funds are withheld.