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Capita CEO reflects on ICO fine as full-year guidance remains unchanged

Published: October 15, 2025 at 10:12 am

Capita CEO Adolfo Hernandez has released a statement reflecting on the £14m fine issued by the Information Commissioner’s Office.

“As an organisation delivering essential public services as well as key services for private sector clients, Capita was among the first in the recent wave of highly significant cyber-attacks on large UK companies,” he said.

“When I joined as CEO the year after the attack I accelerated our cybersecurity transformation, with new digital and technology leadership and significant investment. As a result, we have hugely strengthened our cybersecurity posture, built in advanced protections and embedded a culture of continuous vigilance.

“Following an extended period of dialogue with the ICO over the last two years, we are pleased to have concluded this matter and reach today’s settlement. The Capita team continues to focus tirelessly on our Group transformation journey for the benefit of our customers, our people and wider society.”

The outsourcing firm also told BusinessCloud that it expects free cash outflow before the impact of business exits of between £59-79m, with no other changes to the previous guidance of £45- 65m. It continues to expect to be cash positive from the end of 2025, while its full-year 2025 guidance remains unchanged.

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