Posted on January 20, 2020 by staff

New CEO at Arrow Business Communications


Arrow Business Communications has promoted Richard Burke to CEO with Chris Russell becoming chairman of the Surrey business.

Arrow announced the completion of a strategic investment from funds advised by MML Capital Partners LLP.

It follows a partnership with private equity firm Growth Capital Partners which enabled Arrow to complete eight acquisitions, nearly triple earnings and double the employee base whilst adding significant further scale and expertise in cloud telephony, energy and IT services in just three years.

MML is now investing in Arrow to support the next phase of growth and transformation, making available a £50m acquisition facility.

Russell will focus on building relationships and steering the company towards achieving its strategic goals and acquisition plans whilst Burke will embrace the operational leadership of the business.

Russell said: “I am immensely proud of what we have achieved as a team over the last three years, maintaining industry leading employee engagement scores and a remarkable culture whilst experiencing continuous growth.

“I am excited about the next stage of our journey and the recent acquisition of BTL Communications on 19th December gives us a great start to 2020.”

Richard Shaw, partner at GCP, said: “Arrow has a unique culture and exceptional focus on delivery and it has been a pleasure to be in partnership with Chris, Richard and the wider team and to support them in achieving their ambitious growth plans.

“The investments made in people, systems and a national office infrastructure, together with the eight acquisitions we have completed means Arrow is ideally placed for significant further growth as a fully integrated platform of scale.

“We wish the team and their new investors the very best of future success.”

Luke Jones, partner at MML, said: “We are delighted to be partnering with Arrow in its next phase of growth. Arrow’s market leading customer service and unique product portfolio provides a differentiated offering for its customers, which is supported by its exceptional company culture. “Chris, Richard and the rest of the team have delivered strong growth and we are backing them to do more of the same”.