Customer intelligence platform Chattermill has appointed Luke Moore as its chief revenue officer.

Moore joins from iProov, where he scaled the digital identity solution as global SVP revenue, building a 23-person global revenue team spanning sales, demand generation, partnerships and customer success in just five months. At its peak, the team grew to 50. 

Moore – who spent six years at Boston-headquartered AI consumer insights company Crimson Hexagon – kickstarted iProov’s expansion in the US, helping it double revenues in 2020 and triple them in 2021.

He will be responsible for aligning marketing, sales and customer success, building an ecosystem strategy for partnerships and playing a key role in scaling Chattermill in the US. 

“The world we live in today sees consumer loyalty as intrinsically linked to customer experience,” said Moore. “High-growth companies know that CX is critical because good customer experiences translate to better brand reputation and increased purchases. 

“If social media technology taught us the value of listening and understanding the voice of the unleashed, unsolicited consumer, then Chattermill shows the world the power of unifying and understanding their CX data.”

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Chattermill uses artificial intelligence to analyse feedback and support interactions across customer touch points for organisations to harness insights at scale, to boost customer loyalty and brand advocacy. 

The company is already working with clients such as HelloFresh, Wise, Spotify and Uber, and across industries including eCommerce, food-delivery, finance, health, marketplaces, and utilities. 


CEO Mikhail Dubov (pictured with co-founder Dmitry Isupov) said: “I’m thrilled to welcome Luke to our growing leadership team. His wealth of experience successfully scaling businesses will add strategic heft to our team, and will also bring significant value to our customers and partners. 

“2022 is the year that we are poised to take the position as the major player in customer intelligence and I believe that Luke will play a pivotal role in establishing the category of unified customer intelligence itself, and cementing our market position within it.

“I have no doubt that Luke will have an exceptional impact here at Chattermill. We’re all delighted to have him on board.”