Posted on October 25, 2017 by staff

Bosch expands workplace strategy partnership


Bosch Group, a leading global supplier of technology and services, is expanding its partnership with Avaya to help support its digital transformation strategy across its global operations.

Avaya Private Cloud Services (APCS) has signed a $60 million agreement with Bosch to provide a range of business communications solutions to 160,000 Bosch associates worldwide.

The five-year deal builds on Avaya’s existing relationship with Bosch and is part of the group’s wider ‘Next Generation Workplace’ project, designed to further support a globally connected and agile workforce.

The project is a long-term effort for Bosch that aims to make efficient mobile working even easier for associates.

Through the Avaya APCS solution provided, Bosch can reduce total cost of ownership for the provision of voice services by as much as 20 per cent.

Avaya will provide a range of private cloud-based voice, contact centre and collaboration services, helping Bosch’s central IT department roll out standardised solutions to all Bosch group companies worldwide.

Avaya’s infrastructure integration solution will also provide enterprise-class assured voice services to Bosch users where they are interfacing through the Skype for Business desktop client.

Bosch, which employs 390,000 associates worldwide, operates in four business sectors: mobility solutions, industrial technology, consumer goods, and energy and building technology.

As a leading Internet of Things (IoT) company, Bosch offers solutions for smart homes, smart cities, connected mobility, and connected manufacturing, delivering innovations for a connected life.

“We have made a major commitment to drive agility by investing in our IT infrastructure,” said Klaus Hüftle, senior VP at Bosch.

“Accordingly, we need trusted partners that can help us deliver on our vision of the ‘Next Generation Workplace’ and deliver the required levels of quality and service to our associates.

“Avaya’s proven ability to deliver to demanding deadlines, deep knowledge of our business needs and the technical expertise to execute flawlessly makes them a natural choice to be one of those trusted partners.

“They are helping us to create a global standard solution that will be made available to Bosch’s 440 plus subsidiaries and regional companies.”

Nidal Abou-Ltaif, president of Avaya International said: “This new agreement reflects the confidence and trust that Bosch has built up in Avaya, our capability to deliver on this scale of project, and our ability to create innovative solutions that go beyond our own product space.

“We are strengthening our relationship with a world-leading technology company and playing our part in helping Bosch to achieve its digital transformation objectives and empower its workforce.

“Avaya is proud of the endorsement in us that this agreement reflects and we look forward to working more closely with them over the coming years.”

The contract with Avaya will also enable Bosch to deliver future innovation through the introduction of Avaya Breeze applications and Avaya Oceana customer experience solutions.